![]() Here are some of the questions we cover in this guide: This guide will explain how teams using Outlook and Office 365 can create a shared mailbox, how to manage your shared inbox, and why many teams are replacing Outlook with Front to manage shared inboxes instead. ![]() Now, many companies create shared mailboxes for their teams to handle all kinds of communication - from sales inquiries to customer support requests. To keep up with this new working style, Microsoft has added functionality beyond their core email product: the shared mailbox feature for managing shared email, and Microsoft Teams for chatting internally. Since then, the way we work has become increasingly collaborative. ![]() Microsoft became the primary player in business email in 1990 when they released Outlook along with Word, Excel, and Powerpoint. Shared Mailbox Management Guide for Teams Using Outlook & Office 365
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